Contact Us
Need help? Our support team is ready to assist with account questions, verification and KYC, deposit or withdrawal queries, technical issues and general feedback. You can reach us by live chat, email or phone for quick help. Response times vary by channel; for urgent account or payments issues please call or use live chat for the fastest reply. We're available across Canada and happy to help.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat available 24/7 for urgent account and payment issues) |
| General enquiries | [email protected] (general questions, feedback and non-urgent requests) |
| Affiliate enquiries | [email protected] (partner sign-ups and commission queries) |
| Phone | +1 416 593 2748 (Mon-Fri, 09:00-18:00 ET) |
| Working hours | Live chat 24/7; Email Mon-Fri, 09:00-18:00 ET; Phone Mon-Fri, 09:00-18:00 ET |
Email Support
Email is our preferred contact method for detailed requests, account issues, or any situation that requires documents or explanations. Please include a clear subject line and provide your full name, account ID and up-to-date contact details to avoid delays. Attach any supporting documents and allow time for verification so we can respond accurately and securely.
Contact Form
Name Email Message Send message We aim to reply within 24 hours. For account or payment enquiries, include your username and transaction ID.Response Time
Our support team aims to respond quickly: most inquiries receive an initial reply within one business day. Simple requests are usually handled the same day, while more complex issues may take longer to investigate and resolve depending on their nature and required checks. If you need faster help, include relevant details in your message to speed up the process.
Feedback
We’d love to hear from you. Share feedback, suggestions, or ideas to improve Boomzino and the website; we review every message carefully and use it to improve our service and user experience. Your input helps shape features, promotions and site usability, so please get in touch, together we can make the site easier and more enjoyable for Canadian players.